The following tutorial will explain how to issue a refund to ANYONE in Triib!
- Refunds take 3-5 business days to process.
- All processing fees ARE refunded to your merchant account.
- Always submit a refund for the amount BEFORE fees if you wish to refund the entire invoice.
- You can ONLY refund an invoice for the amount charged. If you need to refund more than that invoice is worth, please refund another invoice.
Search name in search bar to pull up member profile.
If this person is archived, simply access their profile from Other Member Lists > Archived Members.
Read more: How Can I Find Archived Members?
Click Payments > Past Invoices on member profile.
Click 'View Details' on the invoice you wish to refund (or partially refund).
Enter the amount to refund and the reason in the fields provided.
Note that you can ONLY refund an invoice for the amount charged. If you need to refund more than that invoice is worth, please refund another invoice.
After clicking Submit Refund, you will be taken to the refund invoice.