In order to assure proper billing, we have removed the ability for admins to edit/remove holds. If you need dates changed on a member's hold, please email firstname.lastname@example.org so we can ensure the member is billed properly for their membership.
1. If a member asks for a hold during a time frame they have already paid for, essentially asking for a refund, we do not do anything with the hold during that specific time frame.
For example, we do not move billing dates or extend membership plans, we do nothing to the already paid time frame.
If you would like to issue a refund, you would do so through the ‘Discount Next Payment’ feature by removing an amount from their upcoming membership payment.
2. If a member goes on hold during a period of time they have not yet paid for, we will automatically prorate their unpaid invoice for the duration of the hold.
For example, take a member whose billing day is on 4th of the month:
On July 4th they paid for the full month of July, then requested a hold from July 20th through August 20th.
In this circumstance, nothing will be done automatically for the time frame of July 20th through August 3rd because it was already paid for, however, the member can request a a refund.
In another circumstance, the hold is from August 4th (billing day) through August 20th.
The August payment is prorated, so they will only be charged for the August 20th through September 3rd period.
The August payment will not be charged until August 20th, the date their membership comes off hold. This way you can easily extend the hold if they request (e.g. on the 15th) and not have to worry about refunding them for the period they already paid for. On Sept 4th the normal membership payment will be due and they will be charged.