KEY FEATURES OF HOLDS:
Multiple holds allowed for each member and for each member's plan/s
Member Profile (from the Admin view) Account Holds section now lists ALL hold and the plan to which each hold is associated
On Hold report now shows all the holds and lists each hold's plan
On Hold report now designates the holds which are expiring (those in which the hold is to end within 5 days). There is a new 'Expiring?' column which will indicate which holds are expiring.
'Holds Expiring' count on the main dashboard is now working properly.
We now incorporate Intelligent Invoice Structuring (IIS) into Triib. IIS is a strategy to reorganize invoices. It has two main goals:
- Eliminating delays in processing invoices so affiliates get paid as soon as possible.
- Reducing processing fees.
Here is how IIS works:
- Plans on hold are separated from other invoice items and put onto their own invoice. So, let's say you have three products, an AP, and a plan on the upcoming invoice. If the plan is put on hold and the hold period is within the billing period of the invoice, then the plan is moved onto its own invoice. This allows the products and AP payment to be processed as regularly scheduled with no delays due to the plan on hold.
- These new invoices with the plan on hold will continue until the hold period ends. After the hold ends the plan will be handled as usual and placed onto invoices with other items.
- If there is more than one plan on hold then each plan will be separated onto its own invoice. So, if you have three products, an AP, and two plans on the upcoming invoice and the first plan is placed on hold, then the plan will be moved onto its own invoice leaving the products, AP, and the second plan on the original invoice. If you then put the second plan on hold a third invoice will be created for the second plan. So, you would then have three invoices: one for products and the AP, one for plan one, and one for plan two. The only exception to this is if the two plan's hold periods end on the same day. When this occurs then the two plans are grouped into a single invoice. In the example above, after putting the second plan on hold, you would have two invoices: one for the products and AP, and one with the two held plans. IIS is always trying to reduce processing fees for the affiliate when possible
- When a hold is canceled the plan will be merged back into the mix and placed onto invoices with other items.
How Membership Holds work on Triib:
1. If a member asks for a hold during a time frame they have already paid for, essentially asking for a refund, we do not do anything with the hold during that specific time frame.
For example, we do not move billing dates or extend membership plans, we do nothing to the already paid time frame.
If you would like to issue a refund, you would do so through the ‘Discount Next Payment’ feature by removing an amount from their upcoming membership payment.
2. If a member goes on hold during a period of time they have not yet paid for, we will automatically prorate their unpaid invoice for the duration of the hold.
For example, take a member whose billing day is on 4th of the month:
On July 4th they paid for the full month of July, then requested a hold from July 20th through August 20th.
In this circumstance, nothing will be done automatically for the time frame of July 20th through August 3rd because it was already paid for, however, the member can request a refund.
In another circumstance, the hold is from August 4th (billing day) through August 20th.
The August payment is prorated, so they will only be charged for the August 20th through September 3rd period.
The August payment will not be charged until August 20th, the date their membership comes off hold. This way you can easily extend the hold if they request (e.g. on the 15th) and not have to worry about refunding them for the period they already paid for. On Sept 4th the normal membership payment will be due and they will be charged.
3. Changing a current hold on a member's plan:
Member comes to you asking to come back early, the best way to do this would be to change the hold. DO NOT REMOVE THE HOLD UNLESS YOU WISH TO CAPTURE THE FUNDS FROM THE HOLD PERIOD.
The best course of action would be to change the end date of the hold, to today or the day before they wish to come back, as the hold will be effective to midnight local time on that day. by changing the hold, any price adjustments made will still apply, and the member will not be charged for times they were on hold.
Remember, removing the hold, will cause the system to try and recreate and invoices that were for $0, that have not been paid yet, and could cause the member to be charged incorrectly. if you'd like to end the hold, ALWAYS, change the hold and adjust the end date.
If you have any additional questions, please email firstname.lastname@example.org