If you own or manage a business with recurring payments, the chances of you having something decline are pretty high. We all know that. Credit card numbers change, financial situations change, whatever it may be, there will be times when payments just don't go through.
At Triib, when a Credit Card payment fails for whatever reason (decline, incorrect number, etc) we will attempt to process the payment for 4 consecutive days in the morning batch processing. A lot of times, the issue resolves itself and the payments go through on the second or third try. In other cases, the payment fails 4 times.
At that point, due to processing regulations, we can't continue to attempt the charge. This is when we encourage you to reach out to the client who's invoice has not yet been charged to either get an updated card entered in or to call their bank to ensure the payment goes through.
To help you stay on top of these tricky situations, we have the Failed Payments Reports. You can access that anytime, by clicking on Failed Payments icon from your dashboard, OR you can go to your Reports -> Revenue Based -> Failed Payments to see any members who might have failed and need to reach out to get them squared away!
When they have updated their information, simply click 'view details' on the unpaid invoice. At the bottom right, you will see a red button that says, 'FULL PROCESS NOW'. Go ahead and click that to attempt the charge again!