With your Triib system, you're able to email all of the members at once, send them an automatic email if they sign up as a member, or send an email to a handful of members directly. We'll walk you all of those scenarios, to make sure you're making the most of the feature!
Let's start with your welcome email! As this will be the first communication you're new members will receive from you after signing up for a new membership plan or attendance packs. To get your Welcome Email Template set up, first log into you're account then select "Messaging" -> Email Templates -> Welcome Email (Memberships)
From there, you can select the "Create Default Welcome Email" button to begin creating your template.
When you're creating the template, there is a lot of information on this screen, but it's important to notice the two highlighted boxes. In the upper right there is a table of variables you can copy and paste into your email. These variables will populate with information when the email has been sent. So if you do for example the "Affialte_Name" that will display the name of your gym wherever that line of text is located in the email.
In the center, you'll a big red box, and we wanted to bring attention to this. in order for your members to log into their accounts correctly and receive a temporary password, this CAN NOT be edited.
Now, you can add in images, make some more custom text and make it just right for you and your gym!
When you're finished editing the template, make sure to first save the template. Then before sending it out to your members, we have a nice little feature where you can send a test email, to yourself, for example, to make sure it's displaying just right!
Now that you've set up your general email template, you can make another one if you'd like to that's maybe more specific to a specific membership type, like unlimited or a nutrition based membership. If you choose to go that route, the final step would be to head to your membership plans and select which welcome email members should receive when they sign up!
More email articles coming soon!